Privacy Policy
Last Updated: December 8, 2025
Introduction
RentMedDirectory ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our medical equipment rental directory service.
RentMedDirectory is a directory service that connects users with medical equipment rental providers. We do not rent or sell medical equipment directly, nor do we process rental transactions. We facilitate connections between users seeking equipment and third-party rental providers.
Information We Collect
Information You Provide
When you use our directory service, we may collect:
- Search Queries: Equipment types, locations, and other search criteria you enter
- Contact Information: Name, email address, and phone number when you submit inquiries to providers through our contact forms
- Communication Data: Messages you send through our platform to equipment providers
Automatically Collected Information
When you access our website, we automatically collect:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, and search patterns
- Location Data: General geographic location based on IP address to show relevant local providers
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and analyze site usage
How We Use Your Information
We use the information we collect to:
- Provide and maintain our directory service
- Connect you with medical equipment rental providers based on your search criteria
- Facilitate communication between you and rental providers
- Improve and optimize our website functionality and user experience
- Analyze usage patterns to enhance our AI-powered search capabilities
- Send service-related communications (if you opt-in)
- Prevent fraud and ensure platform security
- Comply with legal obligations
Information Sharing and Disclosure
With Equipment Providers
When you submit an inquiry or contact form, we share your contact information and inquiry details with the specific equipment provider(s) you selected. These providers are independent third parties, and their use of your information is governed by their own privacy policies.
With Service Providers
We may share information with trusted third-party service providers who assist us in:
- Website hosting and maintenance
- Data analytics and performance monitoring
- Email delivery services
- Customer support tools
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:
- Comply with legal processes
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users or the public
- Prevent or investigate fraud or security issues
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.
HIPAA Compliance Notice
Important: RentMedDirectory is a directory service only. We are not a healthcare provider, health plan, or healthcare clearinghouse, and we are not subject to HIPAA (Health Insurance Portability and Accountability Act) regulations.
We do not collect, store, or process Protected Health Information (PHI) as defined by HIPAA. When you contact equipment providers through our platform, any health-related information you share with them is subject to their own privacy practices and HIPAA compliance obligations, not ours.
Do not include sensitive medical information (such as diagnoses, treatment details, or medical records) in your inquiries through our platform. Share such information directly with the equipment provider after establishing contact.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of data in transit using SSL/TLS protocols
- Secure server infrastructure
- Regular security assessments and updates
- Access controls and authentication mechanisms
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze site traffic and usage patterns
- Improve our AI search functionality
- Provide personalized content and recommendations
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
Third-Party Links
Our website contains links to third-party websites operated by equipment rental providers and other partners. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on this page with a new "Last Updated" date
- Sending an email notification (if you have provided your email address)
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Consent
By using RentMedDirectory, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our service.